Your Privacy Matters to Us
We respect and value your privacy, both as a visitor to our website and as our esteemed client. This Privacy Policy explains how we handle personal information collected through our website, www.springboard-digital.com.au (Site), as well as any information that you share with us as part of us providing services to you as a client. Whether you’re exploring our Site or engaging with us as a client, we are committed to protecting your privacy. By using our Site and providing your personal information, you acknowledge that you’ve read and accepted this Privacy Policy.
Personal Information We Collect
Detailed on this page are the specific types of data and tools used to collect user information through our website; we protect, de-identify, securely store and destroy any personal information received from third parties or directly from you as per this Privacy Policy.
Cookies Policy
To enhance your site experience, we use ‘cookies’ – small text files placed on your computer. You can refuse cookies via your browser settings, but this may affect the full functionality of our website.
How We Collect and Use Personal Information
We collect your information for communication, record-keeping, marketing, and using services like Google Analytics for website traffic analysis.
Links to Other Sites
Our website may contain links to other sites. We encourage you to be aware of their privacy policies, as we are not responsible for their privacy practices.
Google Analytics
We use Google Analytics to collect data about your interaction with our website. This information is collected and stored by Google’s regional data centres. This data helps us understand website usage without identifying individual users.
The types of data we collect with this analytics tool include:
- your device’s IP address (collected and stored in an anonymised format)
- pages visited on our website
- date and time when pages were accessed
- downloads, time spent on a page, and bounce rate
- referring domain and out link if applicable
- device type, operating system and browser information
- device screen size
- Demographics like: age range, gender, interests and geographic location (city).
You can opt out of Google Analytics by disabling cookies or using Google’s opt-out service.
Social Media Analytics
We may use analytics tools with social media sites like Facebook, LinkedIn, and Instagram. If you engage with our content through these services, we suggest reviewing their privacy policies.
Email Sign-Up
If you sign up for our email list, we’ll use your details for our news or marketing purposes only, without on-selling them. We may contact you to discuss topics relevant to your interests in Digital Marketing and Springboard Digital.
Billing and Invoicing Information
Depending on your billing arrangement, we may use one or more of the following platforms. For more specific details, please contact our accounts team.
Billing
We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services, as well as account login details and financial account information. This information is securely stored on internal servers with industry-standard encryption (AES 256). Stripe uses these details to operate and improve the services it provides to us, including fraud detection and prevention. You can learn more via Stripe’s Privacy Policy.
Invoicing
We use Xero for invoicing purposes. Xero collects and processes personal data, including names, addresses, contact details, identification details (e.g., Australian Business Numbers), and other personal data types for use on the Xero platform. Your information is stored on Amazon Web Services (AWS) servers in the US and is protected using industry-standard encryption. You can learn more via Xero’s Privacy Policy.
Sharing Personal Information
We may share information to provide our services or comply with Australian law. We ensure that our third-party partners follow strict security standards, and we’re committed to safeguarding your personal information.
Changes to this policy
We regularly review and update this privacy policy to align with our use of your personal information and comply with current data protection laws. We may revise this policy at our discretion, so please check our website from time to time to stay informed.
Contact Us
We can be contacted by e-mail, telephone, or postal mail if you wish to exercise any of your rights regarding your personal information or have any questions about how we handle your information.
Accessing and Correcting Personal Information
You may request access to your personal information under the Privacy Act 1988 (Cth), and if you find that any of your information is incorrect, please email us via the contact information at the bottom of this page, and we’ll correct it promptly.
Complaints Procedure
If you believe we’ve breached the Australian Privacy Principles, please email us, and we will endeavour to respond to the complaint within 30 days.
Opt-Out Options
To unsubscribe or opt-out of any direct marketing communications, contact us using the details below.
SPRINGBOARD DIGITAL PTY LTD
E-mail: [email protected]
Telephone: 1300 859 312
Post: Suite 3/36 Agnes St, Fortitude Valley QLD 4006
Last Updated: 05 December 2023